Thank you for using the Between Oman app. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Between Oman app, order food, or shop from other stores through our platform.
By using our app, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use the app.
1. Information We Collect
We collect various types of information to provide and improve our services:
1.1 Personal Information
When you create an account, make an order, or interact with our services, we may collect the following personal information:
• Name
• Email address
• Phone number
• Delivery address
• Payment information (e.g., credit card details or other payment methods)
• Profile picture (optional)
1.2 Usage Data
We collect information about how you use the app, such as:
• App activity (e.g., browsing history, search queries, orders placed)
• Device information (e.g., device type, operating system, unique device identifiers)
• Location data (if you enable location services, to provide delivery services)
1.3 Payment Information
For order processing, we may collect payment information through secure payment gateways. This information is processed by third-party payment providers and is not stored by us.
2. How We Use Your Information
We use your information for the following purposes:
• To provide and improve our services: This includes processing orders, delivering food, handling customer support, and improving user experience.
• To process payments: We use your payment information to complete transactions.
• To communicate with you: This includes sending order confirmations, updates, promotional offers, and customer support messages.
• To personalize your experience: We may tailor the app content, offers, and recommendations based on your preferences and previous interactions.
• To comply with legal obligations: For example, to meet any legal, regulatory, or contractual requirements.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party services under the following circumstances:
• Service providers: We may share your information with third-party companies that assist us in providing services, such as payment processors, delivery services, or data hosting.
• Merchants and Stores: When you place an order from a store, we may share relevant order details (such as your name, address, and order items) with the store to complete your order.
• Legal compliance: We may share information if required to do so by law or in response to legal requests from authorities.
• Business transfers: If we undergo a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Data Security
We take data security seriously and implement industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
You have certain rights regarding your personal information:
• Access and update your information: You can view, update, or delete your account information through the app’s settings or by contacting customer support.
• Opt-out of marketing communications: You can opt-out of receiving promotional emails by following the unsubscribe instructions in each email or adjusting your preferences in the app.
• Location data: You can enable or disable location services through your device settings at any time.
6. Data Retention
We retain your personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. After that period, we will securely delete or anonymize your data.
7. Third-Party Links
The app may contain links to third-party websites or services that are not operated or controlled by us. We are not responsible for the privacy practices of these third-party services. We encourage you to review their privacy policies before providing any personal information.
8. Children's Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
• Email: info@between-oman.com
• Address: Oman
